Shipping policy
Wellaroma ("we" and "us") is the operator of (https://www.wellaroma.com)
("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Wellaroma will happily accept returns due to change of mind as long as a request to return is received to us within 14 days of receipt of item and the items are returned in the original unopened shipping package. If the product is returned and the box has been open, a refund won’t be permissible.
Return shipping will be paid at the customers expense. We will deduct the return shipping cost from the return refund. Shipping label can be supplied by us.
Once returns are received and accepted, refunds will be processed as store credits for future purchases. We will notify you once this has been completed through email.
(Wellaroma) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
4. Delivery Terms
The customer is responsible for supplying the correct address and choosing the delivery method.
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days depending on the carrier.
4.3 Dispatch Time
Orders are usually dispatched within 2-3 business days of payment of order
Our warehouse operates on Tuesday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
If the package is sent and delivered to the wrong address supplied by the customer during checkout the customer is liable to retrieve the package or pay for a new order.
4.5 P.O. Box Shipping
Wellaroma will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on thE website
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. The carrier will not investigate until after 21 days being lost. After the package is deemed lost we will ask the customer to fill out our quick insurance claim. When completed a new package will be sent out or refunded.
10. Customer service
For all customer service enquiries, please phone us at 567-331-8265
