TERMS & CONDITIONS
SETTING UP ACCOUNT:
Please send your name and/or business name, tax ID, along with all contact information to firstname.lastname@example.org. After approval, your account set up within 24-48 business hours. After the account is established a designated ordering code will be emailed to you.
HOW TO ORDER:
You can order through our website using your ordering code. Upon receiving your order, we will send you a digital invoice for the total charges with shipping and you will be rebated any overage and billed for any underage. You must select “Wholesale Initial Order” for first time orders and “Wholesale Reoccurring Orders”.
If there is anything in the shop that has a lower stock than what you had hoped to order, just email us for availability and we can adjust your invoice based on stock.
WHOLESALE PRICING & AFFILIATE PRICING:
All prices are listed in US dollars. All authorized retailers will receive 40% off the MSRP, plus the cost of shipping. Affiliate Clients (yoga instructors, masseuse, etc.) will receive 20% off the MSRP, plus the cost of shipping. Prices are subject to change without notice. We will cover 50% of the shipping costs for any orders over $500. We cover the cost of postal insurance for any shipments through USPS.
Wholesale Accounts: A minimum order of $400 is required on opening orders. Affiliate Accounts: $150. Initial orders for new accounts must be paid for before items are shipped out.
Wholesale Account: $150 minimum order is required for re-orders. Affiliate Account: No minimum
CHANGES TO ORDERS:
Any changes or cancellation to orders must be emailed to email@example.com within 48 hours.
METHOD OF PAYMENT:
Payments through online store.
DELIVERY & SHIPPING:
Though your shipment will likely go out sooner, please allow up to 2-4 weeks for your order to ship. Shipping/handling charges will be calculated and added to your order total when the order is ready to ship. We reserve the right to use our discretion as to the carrier to be used on any shipment. Your preferred carrier may be used if you agree to assume any additional transportation charges.
NATURE OF HANDMADE PRODUCTS:
All of our products are handmade. Due to the nature of our production method, each product may vary slightly.
DAMAGES / DEFECTS:
Please inspect all shipments immediately upon arrival. Please contact Wellaroma at firstname.lastname@example.org within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
RETURNS / EXCHANGES:
Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.
At this time, we are not able to do consignment.
If you have any questions, please call us at 888-419-9199